Help

I already purchased this game on another device and now the games are locked!

The App Store remembers which in-app purchases you've made, so you will never be double charged. To restore a purchase simply open the Parents menu from the main screen of the app, then tap the Restore Purchase button. Just make sure you are using the same account you originally purchased with.

I use Family Sharing on Apple and want to share my purchased apps!

Apple's Family Sharing is a great way to share apps with your kids, however Apple doesn't allow in-app purchases to be shared. Sadly this means paying to unlock the games on your profile may not unlock them on your child's. The best solution is to purchase the School Edition (SE) version of the app. It has the same content as the normal version but has everything unlocked with no in-app purchases, so it can be shared via Family Sharing with no problem. We have SE versions of all our apps, simply search the App Store for it or email us at help@rosimosi.com and we'd be happy to help.

The sound stopped working on my iPhone/iPad! What can I do?

We're sorry to hear you're having trouble! The first thing is to make sure the mute switch isn't on and your volume is turned up. On most iPad and iPhone devices the switch on the side of the phone controls mute. Flip the switch into the on state and use the volume controls to turn up the volume.

I'm worried about my children using apps, do you collect any information or sell it to anyone?

The privacy of you and your children is our top priority. We review all of our apps continuously to make sure they comply and exceed all privacy laws and recommendations, including COPPA. In addition we are a member of Mom's With Apps "Know What's Inside" program which discloses what an app may contain when used by children. Feel free to review our privacy policy for more information, and contact us if you have any questions.

What happened to Kevin Bradford Apps?

We simply have changed our name! Same great apps, same people, just a new name. As we expand our portfolio and build our team we needed a new name to reflect our growth. RosiMosi is a tribute to our daughter: our inspiration and main playtester!